Refunds

All sales are final

Packs are digital files that you can download straight after paying. Once the files have been delivered we can't take them back, so all sales are final and we don't give refunds for a change of mind or a bought-by-mistake pack.

Faulty files are fixed or refunded

If a file in your pack:

• is corrupt or won't open, or
• doesn't match what the pack's page shows,

tell us within 30 days of buying and we'll send you working files. If we can't fix it, we'll give you a full refund.

To report a problem, email hello@stlcharms.com with your order number (it's in your receipt email) and a short description or screenshot of the problem. We reply within 2 business days.

Print problems caused by your printer, filament or slicer settings don't count as faulty files, but we're happy to help you work them out.

Buyers in the EU and UK

Normally you have 14 days to cancel an online purchase. For digital content you can download straight away, that right of withdrawal ends once delivery starts. At checkout you agree to immediate delivery and confirm that you lose the right of withdrawal once your download is available. This doesn't affect your rights if a file is faulty.

How refunds are paid

Payments are handled by Dodo Payments, our merchant of record. Approved refunds go back to the card or payment method you used; how long they take to show depends on your bank. Once a pack is refunded, its download links stop working.